Terms & Conditions

Thank you for visiting the Chocoholic website (the “Site”) of Chocoholic. Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Use & Service and any other rules posted on the Site. By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms and Conditions. Chocoholic is a company registered in Hong Kong SAR. Our registered and correspondence address is 5/F , Chang Pao Ching Building , 427-429 Hennessy Road,  Causeway Bay , Hong Kong . This agreement does not acknowledge any relationship between you and Chocoholic or Chocoholic. It does not entitle you to hold yourself as a representative of Chocoholic. Chocoholic reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this Terms of Conditions at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the Terms of Conditions.


You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about Chocoholic Privacy Policy before you register to use the Site and the Services.Chocoholic reserves the right to only accept orders from you if you are aged 18 or over. In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.

We may take actions against your account for activities including, but not limited to using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way . Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable materials . Advertising or sending unsolicited messages of any kind . Impersonating others or providing any kind of false information Chocoholic reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.

All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Chocoholic and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Chocoholic and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Chocoholic. Any such unauthorized actions may result in civil consequences or criminal penalties. Chocoholic reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

The Site may include links to other websites or resources that are not operated or prepared by Chocoholic. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them. Chocoholic is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

In order to place orders with us, you must meet our conditions of eligibility.
a ) Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Chocoholic for payment or be in possession of a valid PayPal account, unless you have opted to pay in cash on delivery . Providing personal and payment details that are warranted by you to be both valid and accurate ( email address, real name, phone number, billing information and other requested information as indicated on the Site ) In placing an order with us, you authorize Chocoholic to process a charge or charges on your credit/debit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorize us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data. All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers. The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

Chocoholic will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Chocoholic is not as described.

Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

We accept payments made by Visa, MasterCard and PayPal, as well as payments in cash on delivery. By placing an order using one of the above Credit / Debit card and online payment methods, you confirm that the Credit / Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Chocoholic, we will not be liable for any delay or non-delivery. Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Chocoholic will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English. Chocoholic reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following :
a. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items. We identify a pricing or product description error. We are unable to obtain authorization for payment. You do not meet the eligibility criteria to purchase as set out in this Terms of Conditions. Our Customer Service team will contact you as soon as possible if there are any problems with your order.

You will be given an indication of the expected delivery time when you place your order online. Chocoholic teams will try their best to meet these estimates but cannot guarantee that such estimates must be met. Chocoholic provides standard rate delivery service. Delivery Service does not apply to any items offered by other parties. We immediately prepare your order if your payment is confirmed before 3 pm on a business day. Learn more about shipping times, methods, costs, and carriers, please refer to our Shipping page.

In order to provide you with the best possible online shopping experience. Chocoholic provides 7 days quality assurance for all shipping orders. Please retain the receipt and packaging, and contact us within 7 days after receiving the products. Once we accept your request, please bring the product back to our service center. We will handle it properly. Self-pickup order, voucher redemption product, used product, other non-quality issue or late application will not be accepted. Don't send us anything without informing us. For other return and exchange policy, please refer to our Exchange and Return page.

Nothing in the Terms of Conditions is intended to affect your rights under the Law in Hong Kong SAR.

Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Chocoholic takes no responsibility for any such views as they do not necessarily reflect ours. Chocoholic does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed. Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Chocoholic will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this Terms of Conditions.

At our request, you agree to compensate us fully and hold us, Chocoholic (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction. If you breach the Terms of Conditions and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the Terms of Conditions.

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team for any order related complaints or comments. Chocoholic respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

The Terms of Conditions, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Conditions.